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Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna
Leisurecraft

Leisurecraft CT Luna Sauna

Sale price$7,681.00

RETURN AND REFUND POLICY
Leisurecraft CT Luna Sauna
Leisurecraft CT Luna Sauna Sale price$7,681.00

Shipping

Residential Drop Ship Info:

Dundalk LeisureCraft Responsibilities
1) Building and packing your sauna in a crate
2) Arranging for shipping to your home


Trucking Company Responsibilities
1) Making an appointment to deliver your sauna
2) Delivering your sauna to the end of your driveway or curbside
a. The trucking company is NOT responsible for unloading the sauna
b. The trucking company is NOT going to back their truck into your driveway
c. Most times the trucking company will deliver with an 18 wheel truck
i. Will this size truck fit on your road or neighborhood?
3) If the sauna crate is less than 84” (7 feet), the trucking company may have a lift gate on the
back of the truck which can be used to assist getting the sauna off the truck.
4) If the sauna crate is more than 84”, there will not be a lift gate to unload the sauna crate
and the customer needs to decide how they are going to get the crate off the truck.


Customer Responsibilities
1) Returning phone calls to the trucking company in a timely manner, to arrange delivery
2) Determining how the sauna is going to be unloaded from the truck
a. Crates will vary from 6 feet long to 14 feet long
b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of
the sauna
3) Customer is responsible for unloading the sauna crate from the truck
a. Suggested methods for unloading the truck
i. Use a forklift or other mechanical piece of equipment
1. When using a fork lift to pick up the crates, they must be picked up from the end
of the crate and fork lift extensions are required.
ii. Renting a tilt tow truck to pick up the sauna from the local terminal and have it
delivered to your home
iii. Have a crew of helpers able to either take the sauna off the truck or unload the
crate while on the truck until the crate can be lifted off the truck
Report any Damage
4) If the crate arrives damaged, you can accept the shipment, however, please take pictures
of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately,
contact your dealer or Dundalk, so we can contact the shipper.
a. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden
Damage.”

Delivery, Unloading and Change of Address Policy


Unloading Crates
Per Leisurecraft’s shipping terms, the customer is responsible for getting the crate off the
delivery truck.
If the crate is 84” or shorter, it may fit on a liftgate, and the customer and the truck driver can
lower the crate to the ground.
If the crate is longer than 84” a liftgate will not be available to assist in lowering the crate to
the ground. Therefore, the customer will need to do one of the following options:
1) Arrange for a piece of equipment to be available to unload the crate
2) Use a trailer and pick up the crate at the delivery terminal
3) Rent a tilt tow truck and pick up the crate at the delivery terminal
If the customer cannot do any of the above and they want Leisurecraft to arrange for a tilt tow truck, we will provide this service for a cost. The cost will be $1450 and we will add this charge to your Billing(Item#TILTTOW)


Change of Ship to Address
If the customer changes the ship to address prior to their order leaving the factory, we will
change the address free of charge. However, if the customer changes the ship to
address after their order leaves the factory there will be a $350 charge for this service
and we will add this charge.(Item#ADDCHANGE)
Storage Charges
After a sauna has shipped and arrived at the local delivery terminal, if the customer does
not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna and the trucking company starts to charge storage fees, these storage fees will be added  for a minimum of
$35.00/Day (Item# STORAGE)

 

Change/Return

 


Order Cancelation Policy


1) Up to 14 days from order entry – you can cancel the order without penalty
2) After 14 days, a $350.00 cancelation fee will apply (item #: ORDCAN)
3) Within 7 days of the ship date, the order cannot be canceled


Order Change Policy


1) Up to 14 days from order entry – you can edit/change the order without penalty
2) After 14 days, a $350.00 edit/change fee would apply (item#: ORDCHA)
a. Examples: adding removing products, adding removing options, changing the ship
to address or date, changing the shipping method, etc.
3) Within 7 days of the ship date, the order cannot be edited or changed
4) After the product has shipped, if the Dealer/Customer wants to change the ship to
address, a $350 fee will apply (#ADDCHANGE)


Return Policy


1) Our stated return policy is: We do not accept returns
a. It is very expensive to return products back across the border
2) If a product must be returned to the factory, the following will apply:
a. 20% Restocking fee
b. Dealer/customer will be responsible for any and all shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole
decider of the condition of the product and the amount of the refund

Disclaimer

“This product is intended for personal recreation and relaxation. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or health condition. Always consult a qualified physician before using a sauna, cold plunge, or similar product, especially if you are pregnant or have a heart condition, high or low blood pressure, or any other medical concern.”