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Warranty
ZUO MODERN CONTEMPORARY, INC. LIMITED WARRANTY
Zuo Modern Contemporary, Inc. ("ZUO") warrants that its furniture and accessories will be free from defects in construction for a period of three (3) years. Warranty coverage begins on the date the unit was originally sold by Zuo.
WARRANTY LIMITATIONS
ZUO's limited warranty does not cover defects, damages, or failure caused by the common carrier, user, or other persons, pets, or rodents, or resulting from, without limitation, any of the following: careless handling, modification of any type for any reason, incorrect use or any use in a manner inconsistent with the design of the furniture or accessory (i.e., standing on a chair, which should only be used for seating), lack of routine proper maintenance, use of abrasive or improper cleaners, or acts of God, such as lightning, floods, earthquakes, etc.
In addition, ZUO WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES or losses from any cause including its own negligence, including without limitation loss of time, inconvenience, or commercial loss.
This limited warranty does not include: labor, transportation, or other costs incurred in the shipment of the original unit, or loss of use damage, including loss of sales, profit, or business advantage of any kind under any circumstances. Furniture or accessories are excluded from warranty coverage if any addition, deletion, or modification of any kind whatsoever has been made to the unit. ZUO's liability hereunder shall not exceed the amount paid for the original piece of furniture or accessory. Zuo will replace or repair the piece of furniture or the accessory at ZUO's option. Warranty coverage is provided in the United States of America only.
EXCLUSION OF IMPLIED WARRANTIES
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED ALTOGETHER OR TO THE FULLEST EXTENT ALLOWED BY LAW. TO THE EXTENT THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LEGALLY REQUIRED, THEY ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY.
NOTICE: This warranty gives you specific legal rights, and you may have other rights which vary from state to state. There are no warranties applicable to Zuo products except as expressly stated herein or as implied by applicable state and federal laws. ZUO is not responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with this Limited Warranty.
WARRANTY SUPPORT
For damage and parts support contact the original retailer or online company while products are under warranty. For product support, out of warranty, parts@zuomod.com can be emailed. 80 Swan Way, Suite 150
Shipping & Return Policy
We process and ship all orders in 24 hours (Monday- Friday) for in stock items;
when possible. Should an item be out of stock, an ETA (estimated time of arrival)
will be provided on order confirmation. Please note due to production and
factories ETA can and do at times change.
We will accept the return of any UNOPENED PRODUCT with a +30%
RESTOCKING FEE within 30 days of the invoice date for credit towards your
account.
• All returns require a RETURN AUTHORIZATION TICKET from Zuo Modern. The
warehouse will refuse any returns without this ticket.
• We DO NOT provide payment for RETURN SHIPPING except for defects or order
processing irregularities.
Care
Outdoor Furniture Care & Cleaning Instructions
For daily care, wipe with a soft dry cloth. Wipe spills with a clean dry cloth. Avoid the
use of harsh cleaners and abrasives. Store indoors during extended periods of
inclement weather. Make sure furniture is completely dry before storage. Cover furniture
with outdoor covers when left outside during inclement weather or when not in use. Use
a proper outdoor cover that allows for adequate ventilation without trapping moisture.
• For Outdoor Polypropylene Weave: All our poly-weave products need to be
cleaned and washed regularly when left outside. Simply start by wiping down
with a damp cloth or warm water. For tougher dirt use warm water and a non
abrasive household soap.
• For Teak & Acacia Outdoor Furniture: Teak and Acacia woods are naturally
resistant to the elements and the original color may weather and soften to a
silver-grey patina if left outside and untreated. To remove the silver-grey
appearance and natural day–to–day dirt, wash with warm soapy water using a
soft scrub brush, stroking lightly in the direction of the grain. Allow to dry
completely. Commercial teak cleaners and oil may be used to restore the natural
color and luster of the wood.
• For Metal & Mesh Weave Outdoor Furniture: Wash frame with a mild solution of
soap and water; rinse with clean water and dry thoroughly. Cover furniture with
outdoor furniture cover when not in use. Before storing, drain all water that may
have accumulated around frame. Store indoors when not in use or during periods
of inclement weather.
• For Outdoor Furniture Cushions: Extend the life of your cushions by keeping
them free of dirt and foliage. Periodically shaking or rinsing the cushions is
recommended. Thoroughly flush using a hose with cold water to remove all soil
and residue. For deeper cleaning, spot clean with mild soap. Do not machine
wash or use chlorine bleach. Stand cushions on end and dry completely in the
sun before using or storing. Do not place in dryer. To prevent mildew, never wrap
in plastic for storage and ensure the cushion is completely dry before storing.
Store indoors when not in use for extended periods of time or during inclement
weather.
• For Outdoor Faux Concrete: Our faux concrete collections come with cleaning
and care instructions. We recommend mild soap and water to easily remove
surface dirt or food from non-porous surface.
• For Outdoor Poly-wood Furniture: Wash frame with a mild solution of soap and
water; rinse with clean water and dry thoroughly. For oils or food rings/ stains use
a mild degreaser, such as citrus degreaser then wipe with a dry cloth.
**For all cleaning products;
be sure to follow the cleaning product instructions carefully**
